Frequently Asked Questions

Features / Benefits

HOW DOES TURNING THE ADJUSTER ACTUALLY CHANGE ARCH SUPPORT?

Years in development, SelectFlex is breakthrough technology. With each adjustment, our proprietary technology increases or decreases the flexural resistance to support variable arch loads. Think of it as a second arch you control that never gets tired!

HOW WILL SELECTFLEX TECHNOLOGY WORK FOR MY UNIQUE FEET?

One of the most amazing features of SelectFlex Orthotics is that they bio-medically conform to your unique arch geometry within 3 ranges of selectable support. Within each comfort zone (Medium, Firm, X-Firm), your arch will naturally and dynamically seek out the level of support it requires throughout the gait cycle.

WHAT ARE SELECTFLEX’S UNIQUE FEATURES?

SelectFlex orthotics have many unique features and benefits — all designed to give you dynamic arch support and proper alignment. Please refer to “How It Works” for all the details on SelectFlex’s unique features.

HOW DO SELECTFLEX ORTHOTICS “SEEK OUT” THE EXACT LEVEL OF SUPPORT NEEDED?

SelectFlex arch technology dynamically and proportionally supports your arch to counteract the loads your body places upon your arch, reinforcing them throughout the day.

HOW DOES SELECTFLEX TECHNOLOGY PROVIDE ENERGY ABSORPTION AND ENERGY RETURN THROUGHOUT THE GAIT CYCLE?

Patented iFlex technology acts like a life-like spring ligament supporting your arch and absorbing downward forces during each and every step of the gait cycle, and then releasing energy back to the foot.

TELL ME MORE ABOUT THE UNIQUE HEEL CUP OF SELECTFLEX?

SelectFlex’s super-shock impact-absorbing heel cup is made from a highly engineered biopolymer to protect and cushion the heel, while increasing ankle alignment and stability 50%!

WHO ARE THE FOOT EXPERTS RESPONSIBLE FOR DEVELOPING SELECTFLEX ORTHOTICS?

Our partners include one of the leading medical orthotic manufacturers in the United States, with decades of experience in protecting feet. They know just about everything there is to know about feet!

WHICH FOOT AND BODY AILMENTS DOES SELECTFLEX HELP WITH?

Everyone’s experience with SelectFlex will be unique to their specific foot and body conditions, which is why SelectFlex’s adjustability is so important. Proper use of SelectFlex orthotics may help reduce over-pronation and under-supination, flat feet, Plantar Fasciitis, reduce lower back pain, shin splints, as well as sore ankles and knees. Please see our “How It Works” explanation for all the details on how SelectFlex can help your feet, ankles, knees, hips, and back.

General Usage

CAN I WEAR SELECTFLEX ORTHOTICS WITHOUT SOCKS?

We do not recommend wearing SelectFlex orthotics without socks.

WILL SELECTFLEX ORTHOTICS FIT IN ALL MY SHOES?

SelectFlex orthotics are designed to fit into most sneakers and casual shoes, as well as certain boots and dress shoes.

SelectFlex orthotics will not work with open toe shoes or sandals, high heels, loose fitting boots, corrective shoes, and certain low profile men’s and women’s dress shoes or slip-ons. As a general rule if you do not wear socks with a particular style dress shoe, or if you only wear very thin socks or stockings, SelectFlex probably will not be appropriate in that particular shoe.

The best way to find out if SelectFlex orthotics will work in your particular shoe is to buy a pair for your athletic, work, or casual shoes and experiment with them in your other footwear before purchasing a second or third pair.

CAN I WEAR A FULL LENGTH SELECTFLEX ORTHOTIC IN MY DRESS AND CASUAL SHOES?

It really depends upon the design of your shoe. You can certainly insert a full length SelectFlex orthotic into your dress or casual shoe, BEFORE removing the shoe’s factory insole, to determine if the shoe has sufficient room to comfortably accommodate SelectFlex. If not, you can try removing the factory insole to see if that creates sufficient room for the full length SelectFlex.

I HAVE FLAT ARCHES. WILL SELECTFLEX WORK FOR ME?

Yes. SelectFlex’s customizable arch support works with a wide range of arch and foot types to maximize your foot comfort. We suggest you start out with the MEDIUM setting (i.e., setting #1 MEDIUM) and over time increase the support if needed.

CAN I HAVE DIFFERENT SETTINGS FOR EACH FOOT?

Yes. This is another unique advantage of SelectFlex orthotics. Some people will have different arch conditions on their feet, requiring different levels of arch support. With SelectFlex you can experiment on both feet to determine which settings are best for your unique requirements.

ARE SELECTFLEX ORTHOTICS DESIGNED FOR ALL AGES?

Yes. SelectFlex has a support setting perfect for most adults, no matter what your age and activity level. SelectFlex is not recommend for use by children under the age of 12.

SHOULD I EXPECT A BREAK-IN PERIOD FOR SELECTFLEX ORTHOTICS?

Generally, a break-in period is common with orthotics, but with SelectFlex you’re in complete control. We recommend starting out on factory setting #1 (MEDIUM) and wearing SelectFlex for 1-2 hours the first day, gradually increasing the amount of time you wear SelectFlex over the first couple of weeks. After that, start experimenting with the other support settings until you find the most comfortable for you. It may take a few attempts to find the best setting for your feet. Proper arch support may feel different but should not feel uncomfortable. If you experience discomfort after wearing SelectFlex for several weeks please contact our Customer Service department by phone at (844) 570 - 1862 to discuss your unique conditions.

DO MY SELECTFLEX ORTHOTICS REQUIRE ANY SPECIAL CARE?

SelectFlex Orthotics are engineered to be tough and resilient. A damp cloth or mild alcohol wipe works very well to remove any dirt build up. Do not machine wash. Do not immerse in water.

HOW LONG BEFORE I FEEL RESULTS FROM WEARING SELECTFLEX ORTHOTICS?

You should feel a difference immediately, but it may take a week or so to fully adapt to your new SelectFlex Orthotics and get the full benefits of this technology.

WHAT SHOULD I DO IF SELECTFLEX ORTHOTICS FEEL LIKE THEY ARE PROVIDING MORE SUPPORT THAN MY FEET NEED?

Simply decrease the selected support level until you find the most comfortable support setting.

CAN SELECTFLEX ORTHOTICS BE TRANSFERRED FROM SHOE TO SHOE?

Within each category (Active/Sports & Casual/Dress), the answer is likely yes. You might find it more convenient to purchase a second or even third pair for your other shoes or sneakers.

HOW WILL I KNOW WHEN I NEED TO ADJUST MY SELECTFLEX ORTHOTICS?

It‘s really up to you. If you are feeling too much support in your arches, simply select a lower support level. If not enough, increase support level.

I CAN’T FIND MY SELECTFLEX ORTHOTIC ADJUSTER KEY. WHAT DO I DO?

No worries. A typical small sized flathead screwdriver can be used as a failsafe backup adjuster that will allow for quick adjustment. Just be sure not to adjust beyond the maximum support setting. Or you can contact us for a replacement key.

HOW LONG WILL MY SELECTFLEX ORTHOTICS LAST?

SelectFlex orthotics are designed to be very durable and resilient. For normal activity level usage they should continue to provide all their benefits for six months to one year. For high activity level usage we recommend replacing your SelectFlex orthotics every 4-6 months.

Customer Service

DO SELECTFLEX ORTHOTICS COME WITH A GUARANTEE?

We are so confident in SelectFlex Orthotics that we will refund 100% of your purchase during the first 30 days if you are not completely satisfied with either fit or comfort. Please see our Return Policy for all of the details.

WHEN WILL I RECEIVE MY SELECTFLEX ORTHOTICS?

Generally, orders placed on our website will be filled within two business days. You will typically receive your order within 5 business days of shipment.

HOW DO I TRACK MY ORDER?

You will receive a shipping confirmation from our Customer Service department when you order ships. Included with that will be order tracking information.

WILL YOU SHIP INTERNATIONAL ORDERS?

Currently we ship only within the United States, but we’re planning to announce plans to begin shipping SelectFlex orthotics to other countries. If you would like to be placed on a notification list of other shipping destinations, please email us at info@selectflex.com.

HOW DO I RETURN MY SELECTFLEX ORTHOTICS AND GET MY MONEY BACK?

You can initiate a return by contacting our Customer Service department by phone at (844)570-1862. Please see our Return Policy for all of the details.

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I felt a noticeable difference in how my heels, legs and back felt after wearing SelectFlex. In the past, my left leg in particular would tend to bother me while running. This stems from my previous back issues. I would get pain in my left foot and lower back. After wearing SelectFlex I began to experience less pain in my feet, legs and lower back. There was just a better sense of support and comfort when running.” Laura M. (MA-US) 5 stars

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